Privacy Policy

Last Updated: 3/15/2025

Microverse Labs LLC ("Microverse Labs," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and secure your personal information when you use our websites microverselabs.com, driva.com, and autobot.microverselabs.com, as well as the Driva AI Demo App (collectively, the "Services").

Driva.com redirects to autobot.microverselabs.com, and any data collected through this domain is governed by this Privacy Policy. By accessing or using our Services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

1. Information We Collect

We collect personal information that you voluntarily provide and usage data collected automatically when you interact with our Services.

1.1 Personal Information You Provide

We may collect the following types of personal data when you interact with our Services:

• Contact Information: Name, email address, phone number, company name.
• Vehicle-Related Information: VIN numbers, stock numbers, trade-in details, preferences, financing interests.
• Communication Data: Chat interactions, messages, and other correspondence between you and our AI assistant.
• Account Information (if applicable): Login credentials for dealership accounts.
• Demo-Specific Data: If you use the demo app, we may collect data you input, such as vehicle preferences, trade-in details, or other information relevant to the demo experience.

1.2 Information Collected Automatically

When you use our Services, we may collect:

• Usage Data: Pages visited, interactions with the chatbot, session duration, and navigation patterns.
• Device & Browser Information: IP address, browser type, operating system, and device identifiers.
• Cookies & Tracking Technologies: Used to enhance functionality, analyze traffic, and improve user experience (see Section 5).

2. How We Use Your Information

We use the collected information for:

• Providing and improving the chatbot experience.
• Personalizing vehicle recommendations and responses.
• Analyzing user interactions to enhance the AI's accuracy.
• Assisting with financing, trade-in evaluations, and vehicle availability.
• Communicating with users via email, SMS, or phone (with consent).
• Ensuring compliance with legal and regulatory requirements.
• Preventing fraudulent activities and security threats.
• Demo-Specific Use: If you use the demo app, your data may be used to simulate a real-world interaction with the chatbot and demonstrate its capabilities to potential clients.

3. Data Sharing & Disclosure

We do not sell your personal data. However, we may share your data under the following circumstances:

3.1 With Dealerships & Business Partners

• If you use our chatbot on a dealership's website, your inquiries may be shared with that dealership.
• Your trade-in or financing requests may be sent to relevant third-party service providers.

3.2 With Service Providers & AI Training

• We may share data with trusted AI model providers, cloud storage providers, and analytics platforms to improve chatbot performance.
• Any AI training data is anonymized and aggregated to prevent personal identification.

3.3 Legal & Security Purposes

• We may disclose information if required by law, court order, or government request.
• We may share data to investigate fraud, security threats, or protect legal rights.

3.4 Business Transfers

• If Microverse Labs undergoes a merger, acquisition, or asset sale, your information may be transferred as part of the transaction.

3.5 Demo-Specific Sharing

• If you use the demo app, your data may be shared with potential clients to demonstrate the chatbot's functionality. However, this data will be anonymized if you explicitly request us to do so.

4. Data Retention & Security

4.1 Retention Period

• We retain your data only as long as necessary for the purposes outlined in this policy.
• Chatbot conversations are stored for up to 2 years for data gathering, analysis, and improvements.
• You may request data deletion (see Section 7).

4.2 Security Measures

We will implement industry-standard security to protect your data, including:

• Encryption of stored and transmitted data.
• Access controls to prevent unauthorized access.
• Regular security audits and monitoring for potential vulnerabilities.

While we take strong security measures, no system is 100% secure, and users should take precautions when sharing personal information.

5. Cookies & Tracking Technologies

We use cookies, tracking pixels, and analytics tools to enhance user experience.

• Essential Cookies: Required for core website functionality.
• Analytics Cookies: Help us analyze chatbot interactions and improve responses.
• Marketing Cookies: Used for advertising and retargeting (if applicable).

You can manage or disable cookies in your browser settings.

6. Third-Party Links & Integrations

Our Services may contain links to third-party websites, including but not limited to car dealerships, financing partners, and review sites.

• We do not control third-party privacy practices and encourage users to review their policies.
• Clicking on external links may result in third-party tracking.

7. Your Rights & Choices

You have the following rights regarding your personal data:

7.1 Access & Correction

• Request access to personal data we have about you.
• Request corrections to inaccurate information.

7.2 Opt-Out & Data Deletion

• You can opt out of marketing emails by clicking "unsubscribe."
• Request data deletion via team@microverselabs.com (subject to legal and contractual obligations).

7.3 California & GDPR Rights (if applicable)

• If you reside in California (CCPA) or the EU (GDPR), you may have additional rights, including:
• The right to know what personal data is collected.
• The right to request data deletion.
• The right to opt-out of data sharing with third parties.

8. Children's Privacy

Our Services are not intended for children under 14. We do not knowingly collect data from children. If we discover that a child has provided personal data, we will delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. We will notify users of material changes via email or website updates.

Last updated: 3/8/2025

10. Contact Information

For privacy-related inquiries, please contact:

📧 Email: team@microverselabs.com
📍 Address: Microverse Labs LLC, 67 Weatherby Street, Atlanta, GA 30316